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Shipping policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

COMPLIMENTARY SHIPPING AUSTRALIA WIDE.

Express postage $12. 

In-store pickup

You can skip the shipping fees with free local pickup at My Hair Co. and The Skin Mason. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. Call ahead to confirm opening hours. 

Please have your order confirmation email with you when you come.

 

International Shipping

We offer complimentary international shipping when you spend over $200. 

Worldwide shipping for orders under $200 is a flat fee of $25

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Naked Glow Skincare is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at hello@nakedglowskincare.com with your name and order number, and we will look into it for you.

 

If you have any further questions, please don't hesitate to contact us at hello@nakedglowskincare.com

We are here to help